ACCESSIBILITY

EQUAL ACCESS INFORMATION

We welcome all guests with disabilities to attend all events and offer the following services on their behalf.

Fairplex and the LA County Fair are committed to making our programs, events, services and facilities, and information and communications accessible to everyone, in accordance with the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973, and Section 508 of the Rehabilitation Act (29 U.S.C. 794d).

Fairplex and the LA County Fair strives to offer event settings that meet the needs of all its guests. This guide provides an overview of the services and facilities offered to patrons with disabilities and special needs.

All accessibility inquiries should be made to:

Fairplex
Attn: Guest Relations
1101 W. McKinley Ave.
Pomona, CA 91768

Disabled Access

Admission booths, exhibit buildings, restrooms, entertainment venues and vendor booths are accessible to patrons who use wheelchairs. Staff members are also available for assistance.

Parking

Parking spaces are reserved for guests with disabilities in close proximity to all admission gate entrances with easy access. Please remember to display your Disabled Person placard in your vehicle’s windshield or ensure a valid disabled license plate before parking in any space for people with disabilities. Accessible spaces are available in all lots and locations are based on the events. Accessible spaces open to the public are available adjacent to entries at the following locations:

• Gate 17 / Yellow Lot (and Gate 15 when used)
• Gate 9 / Blue Lot
• Gate 3 / Red Lot Valet only (fees apply, ADA patrons allowed to self-park)

ALL drop-off & pick-ups located at Gate 7 / Pink Lot on White Ave.

Oxygen Tanks

• Oxygen tanks can be brought with you at some of our shows and attractions. However, due to the dramatic movement of the ride vehicles and certain flame effects at LACF, oxygen tanks may not be permitted at all locations. Please refer to Carnival Rides RCS ADA Information.

Quiet Zone

The LA County Fair is offering quiet spaces for guests with sensory-sensitive conditions. The Glade, in The Hill neighborhood, is a designated quiet space, as is Heritage Square and the Millard Sheets Art Center. The Fair is also partnering with KultureCity, a nonprofit organization that assists with building sensory inclusive experiences for neurodivergent audiences, to provide sensory kits. Kits include headphones, fidget toys and identification cards. Sensory kits are available at Guest Services booths.

Service Animals

• Service dogs are welcome at the Fair, but “comfort animals” do not qualify under the ADA guidelines from the Department of Justice and will not be allowed into the Fair.
• There are specific entry/boarding requirements for each attraction to assist the service animal’s owner in making an informed decision about their animal’s safe admission. Please refer to Carnival Rides RCS ADA Information.

Accessible Seating

When purchasing tickets to an event in person, or by telephone, inform the LACF or Ticketmaster representative that you need to purchase accessible seating. When purchasing tickets via Ticketmaster.com, please click on the filter tab on the right side of the screen that states “Show accessible tickets” and apply filters to find available ADA tickets.

When the transaction is completed, please verify the seating location for accuracy.

Carnival Rides, owned and operated by RCS

• Carnival Rides RCS ADA Policy & Information

Reasonable Accommodations

Reasonable accommodation for most services can be provided with at least 72 hours of notice. Please allow at least two weeks’ notice for American Sign Language interpreter service. If additional assistance is needed, please contact Geneva Moody at (909) 865-4126 or moody@fairplex.com. All messages will be returned as soon as possible. Please allow 72 hours for a response. If immediate assistance is needed, please call our 24-hour dispatch number, (909) 865-4357. They will be able to contact staff members who will be able to assist.